Order dispatch & delivery process
Shipping costs for orders
Shipping costs are included in the selling price of all items and you do not need to pay additional shipping costs.
Order dispatch
For items that do not require installation, we will pack and dispatch your order within two working days of payment.
For items that require installation, we will prepare your order two working days in advance once we have confirmed the installation time with you.
If you place your order over the weekend, we will process the order on Monday.
Normally the items you purchase will be in stock, if there are exceptional circumstances and the item is sold out, we will contact you and process your order promptly.
Order Delivery
All orders will be delivered by our standard services such as UPS, DPD and other courier services to ensure that your items arrive safely and on time.
Usually, your order will be delivered to your home within 3 to 5 working days after it has been released from the warehouse, so please keep an eye on your order delivery information.
We will notify you of the courier's parcel number via email and you can check the status of your parcel via the courier's website.
You can check the status of your order at any time by logging into your account via this website, or you can contact our customer service.