Enerplaza

1. Return Policy: Our return policy is that you can return your product within 14 days of receipt for an unconditional return and a full refund. After this period, we will only accept returns of unused, unopened products in their original packaging.

2. Returns process: If you wish to return a product, please contact us via the contact form on our website or by emailing our customer service team. Please include your order number and the reason for your return in the email, along with a photo of the returned product. We will reply to your email within 24 hours and provide detailed return instructions.

3. Refund method: A full refund will be issued to your payment account once we have received and inspected the returned product. Please note that refunds may take 3-5 working days to process.

4. Return shipping: If you need to return an item, the shipping cost is your responsibility. We will cover the return shipping costs only if the product has quality problems or if we have sent the wrong item.

5. Conditions of return: To ensure that you receive a full refund, please ensure that the returned product has not been used and is still in its original packaging. If the product has been damaged, is missing accessories or is no longer in its original condition, we may deduct a portion of the refund amount.

6. Exchange Policy: We do not offer product exchanges. If you need to exchange a product, please return the original product and place a new order for a new product first.

1. Product Warranty: The general performance guarantee is 10 years from the date of invoice and Enerplaza offers a product warranty of 1 year from the date of your purchase. During the warranty period, we will provide you with a repair or replacement service if there is a quality problem with the product. However, the warranty does not cover the following cases: abnormal use, human damage, self-repair or modification of the product, etc. 2.

2. After-sales service: If you encounter any problems during use, please contact us via the contact form on our website or send an email to our customer service team. Our after-sales service team will reply to your emails as soon as possible and provide you with professional technical support and solutions.

3. Repair and replacement: If your product has a quality problem within the warranty period, we will provide you with a repair or replacement service. If the product cannot be repaired, we will provide you with a brand new replacement product. In the process, we will cover the return shipping costs. 4.

4. After Sales Support: After the warranty period has expired, we will still provide you with after sales support services. If your product needs to be repaired or replaced, we will provide you with the appropriate service and charge you accordingly.

5. Accessories and accessories: We offer a wide range of accessories and accessories. If you require accessories or accessories, please contact us via the contact details on our website or by emailing our customer service team. We will provide you with the appropriate products and services for a fee as appropriate.

6. Operating manuals: Our products are equipped with detailed operating manuals which you can read and understand before using the product. If you have any questions about how to use the product or the details, please feel free to contact our customer service team.

7. Other terms: We reserve the right to change and modify our after sales terms at any time and we will post any changes and modifications on our website. By continuing to use our products and services, you are agreeing to abide by our latest after-sales terms.